Refund policy

Return, Exchange, and Refund Policy 
Thank you for shopping with us! We value your satisfaction and aim to 
provide a seamless experience. Please read our policies regarding returns, 
exchanges, and refunds carefully. 
Returns 
• Eligibility for Returns: Items can be returned within 14 days from 
the date of delivery. To be eligible for a return, items must: 
o Be unused, unwashed, and in their original condition with all 
tags attached. 
o Be returned in the original packaging. 
o Include proof of purchase (e.g., receipt or order confirmation). 
• Non-Returnable Items: The following items are non-returnable: 
o Items marked as final sale or purchased during special offers or 
promotions. 
• Return Process: 
1. Contact our customer service team at [Instagram and 
WhatsApp] to initiate a return. 
2. Provide your order details and reason for return. 
3. Hand over the items to our courier partner to ship the item(s) 
back to us. Return shipping costs are the responsibility of the 
customer unless the return is due to a defect or error on our 
part. 
• Refunds for Returns: 
o Once the returned item is inspected and approved, a refund will 
be issued to your original payment method within 7 business 
days. 
o Any shipping fees paid during the initial purchase are non
refundable. 
Exchanges 
• Eligibility for Exchanges: Items can be exchanged within 30 days 
from the date of delivery. During promotional periods or offers, the 
exchange period is limited to 14 days. 
• Conditions for Exchange: 
o Items must be unused, unwashed, and in their original 
condition with all tags attached. 
o The exchange is subject to product availability. 
• Exchange Process: 
1. Contact our customer service team at [insert contact details] to 
request an exchange. 
2. Specify the item you wish to exchange and the new 
item/size/color you prefer. 
3. Hand over the items to our courier partner to ship the item(s) 
back to us. Return shipping costs are the responsibility of the 
customer unless the return is due to a defect or error on our 
part. 
Refunds 
• Refund Eligibility: Refunds are issued for returned items that meet 
the eligibility criteria outlined above. 
• Refund Methods: 
o Refunds will be processed to the original payment method 
(e.g., credit card, PayPal). 
o For cash-on-delivery (COD) orders, refunds will be issued as 
bank transfer unless otherwise requested. You should provide 
your bank account details. 
• Refund Timelines: 
o Refunds are processed within 7 business days after the 
returned item is received and inspected. 
Important Notes 
• We reserve the right to refuse returns or exchanges if the item(s) do 
not meet the above conditions. 
• For defective or incorrect items, please contact our customer service 
team within 48 hours of delivery to resolve the issue promptly. 
• Return and exchange policies may vary for international orders; 
please check with our team for details. 
For further assistance, feel free to reach out to us at [Instagram and 
WhatsApp] 
Thank you for choosing Oxygene!